Call recording, ability to track and analyze telephone calls originally started in the 1970s to enable businesses to manage their phone usage within their organization. In the early 1980s, the hospitality industry was adapted, so hotels and resorts could more easily track guest consumption, eliminate phone costs, and generate additional revenue by reselling phone calls.
Call counting systems, such as INN-FORM XL from TEL, Inc., can track whether you have dialed, dialed, dialed, how long the call was and the FCC tariff information can determine the call and can automatically add pre-defined surcharges.
In the 1980's and 90's, call billing systems were a major strain because hotels often produce thousands of dollars each month by naming long distance calls. However, with decreasing call costs and the invention of mobile phones and VoIP hotels have reduced revenue from their accounting system and some executives believe that call handling is no longer necessary for their property.
In today's world, key business and hospitality organizations strongly suggest that their features use call handling systems and many are asking for their system to be up-to-date and accurate. There are four main reasons for this: (1) recalling the costs of long distance calls, (2) appropriately allocating, billing and billing for telephone usage, (3) revenue through resale of telephone calls, and (4) tracking phone calls from their property, for planning and other purposes, especially for the handling and monitoring of emergency calls.
In the hospitality industry, it is often advisable to get detailed information about high-cost phone calls, alarm calls and emergency calls where 911 calls have been initiated. Without a call accounting system, hotel managers do not have information that is needed to quickly address customer concerns and may face head and dissatisfied customers. However, using a call accounting system, managers can enjoy greater security and peace of mind to have the information they need to help and understand, manage, improve, and manage telephone activities.
When purchasing a call book system, hotel managers have three system choices: software, hardware, or web-based products. Web based products are generally expensive as monthly subscription fees are based on extensions and number of users. Software is more flexible than hardware-based systems, as the PC's added capabilities often require large amounts of memory to efficiently store and download call data. Hardware or separate systems in the hospitality industry seem to be the most popular form of call counting systems because the systems are fairly small and can be stored in a closet or drawer. Stand-alone systems, such as software and web-based products, can automatically send call records directly to the Property Management System for later retrieval.
Source by sbobet