Considered before outsourcing

Acquiring Freedom Shakespeare's famous quote: & # 39; outsourcing or non-outsourcing – this is a question. & # 39; The answer depends on a few items, such as duration of the project, required expertise, confidentiality and future needs. Review the situation in our policies to help answer this famous question to your business.

Just a quick definition for those who ask what is the difference between outsourcing and subcontracting? Usually, outsourcing takes place through the on-premises server at the outsourcer facility while supervised while subcontracting is performed on your site under the control control. The same questions and questions apply to the same issues when deciding whether to stay outside or inside the house. Outsourcing usually takes longer-term decisions with the greatest loss.

For evaluation, help reviewing the following issues. Your answers help you determine which direction best suits your circumstances.

first This activity / project is a fundamental process (what should you do as a business)?
2. Do you need special skills?
3. What is the time period?
4. Do you know the confidential / patent information?
5. Can the project lead to new skills for ongoing business?
6. Is it possible to finish early on the project due to budgets / other priorities?
7. Are there any colleagues or do I have to hire them?
8. Do I want to deal with daily activities closely?

There are general guidelines for deciding on the outsourcing or retention of policy action. Review the guidelines based on the answers to the above questions to help you make the decision.

first Guideline: If activity is the core process of your business, do not outsource it. Consider the business of building cars. The ring line is the core and you do not want to outsource this process, while computer training is not essential and could outsource it without affecting your business integrity.

2nd Guideline: If the activity requires high level of expertise, you do not need it and only need a short period of time, you can outsource it. For example, you might want to write an employee manual that ensures that all of its policies are clearly and legally correct. It would be better to outsource this to an experienced HR consultant. On the other hand, if you have installed a new database technology requiring only one new technician, it would be better to hire qualified people as it will require them for a longer / multi-annual period to develop unlimited / multiple projects.

3rd Guideline: If you detect extremely sensitive and confidential information during the execution of the project, do not outsource it. For example, if you need to get access to the client list and future orders for the project, do not send it. While disclosing office locations or other public information does not endanger your business and can be outsourced.

4th Guideline: If you need staff after completing the project, do not outsource it. This includes situations such as new or newly acquired skills projects. However, projects that end with the continuing need for staff would require employee expression, human resource issues, potential costs, and legal issues. These short-term staffing needs can be outsourced as they can give notice of termination (based on contractual arrangements) and no need to deal with the payer's staff.

5th Guidelines: If the activity lasts for several years, it does not outsource it. The primary reason for the price. Outsourcing usually spends more than work done in-house because it pays some fixed costs and profits in dollars as part of the cost of doing the job. Accounting staff will always be needed, and although this is not a basic skill, the claim is ongoing and should be kept in the house as an example.

6th Guideline: If you need strict management control, do not outsource it. Although the results of the project are generally supervised, day-to-day management is carried out by the payer. This would affect the approach of the project, employee morale, customer interaction (if any) and feedback. One example of the latest outsourcing, which is not necessarily a good idea, is Dell's customer service for the sale of IT devices. Dell was unable to monitor customer interaction and many objections were raised due to communication skills, product knowledge, and the general attitude of outsourced technicians. Many companies that outsourced the support regained control.

Like most things in life, the decision is not always cut and dry. The project may be essential or require disclosure of confidential information, but it does not have the control or the staff. Is the project critical enough to overwrite these factors? If so, outsourcing can be the right solution. By weighing the most important factors for you, "outsourced or in-house" is perhaps just a little cleaner.

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